Returning a Non-Defective Product

Any unopened and non used product may be returned for full credit.  You must contact customer service to obtain a Return Goods Authorization Number and return address.   Shipping costs are non-refundable.  The product must be in its original packing and never opened.  Your credit card will be refunded or if a gift certificate was used a new one will be sent out.

How to Handle a Damaged Product

Green Darlene, Inc. takes pride in making your online transaction a pleasant experience.  Simply report any damage to the customer service department with 5 calender days of receipt of product. Green Darlene, inc. will either arrange for a pickup or advise of a return method and send a replacement at no additional cost.

Checking the Status of Your Order

To check on the status of your order, contact our customer service department. We will respond to email requests within 24 hours. You can also call our customer service between the hours of 9:00AM and
5:00 Central Time Monday through Saturday.